Terms of Service
Last Updated: 18-Sep-2026
Welcome to MK Bakery. By using our website, contacting us through our online channels, placing an order or purchasing our products, you agree to the following Terms of Service.
These terms are intended to make the ordering process clear and help us provide a consistent experience to every customer.
1. Our Products
We offer bakery products including cakes, pastries, breads, cookies, savouries, desserts and customised celebration cakes.
Product availability may vary depending on the day, ingredients, season and production schedule.
Product photographs displayed on our website or social media are for representation. Actual products may have minor variations in colour, decoration, size or presentation.
2. Placing an Order
Orders may be placed through our website, WhatsApp, phone, social media or other ordering channels provided by us.
When placing an order, please provide accurate information including:
- Customer name
- Contact number
- Product or cake requirements
- Required date and time
- Pickup or delivery details
- Customisation requirements
- Any relevant special instructions
An order is considered confirmed only after confirmation from [Bakery Name] and, where applicable, receipt of the required advance payment.
3. Customised Cakes
Custom cakes are prepared based on the information and creative requirements provided by the customer.
For customised orders:
- Designs may be subject to practical baking and decoration limitations.
- Reference images may be used for inspiration but may not be reproduced exactly.
- Colours may vary slightly between the reference image and the finished cake.
- Cake size, flavour and design should be confirmed before production.
- Changes after production has started may not always be possible.
We will make reasonable efforts to achieve the agreed design while maintaining the quality and structural integrity of the cake.
4. Advance Payments
Certain orders, particularly customised cakes and large celebration orders, may require an advance payment.
The required advance amount and payment terms will be communicated at the time of ordering.
Production may begin only after the required payment has been received.
5. Order Changes & Cancellation
Please contact us as early as possible if you need to change or cancel an order.
Because customised cakes and fresh bakery products are prepared specifically for individual orders, cancellations or changes may not be possible once preparation or production has begun.
Any applicable refund or cancellation will be handled according to the order-specific terms communicated at the time of booking.
6. Pickup & Delivery
Customers choosing pickup are responsible for collecting the order at the confirmed time.
For deliveries:
- Delivery availability depends on location and delivery capacity.
- Delivery charges may apply.
- The customer is responsible for providing an accurate delivery address and contact number.
- Delays may occasionally occur due to traffic, weather, unforeseen circumstances or delivery-related issues.
Once a cake or bakery product has been handed over to the customer or delivery partner, proper transportation and handling become important to maintain its appearance and quality.
7. Cake Handling & Storage
Fresh cakes and bakery products may require appropriate storage and handling.
Customers should follow any storage or serving instructions provided with the product.
We are not responsible for damage caused after delivery or pickup due to improper handling, transportation, storage, exposure to heat or other conditions outside our control.
8. Allergens & Dietary Requirements
Our bakery products may contain or come into contact with ingredients such as:
- Milk and dairy products
- Eggs
- Wheat/gluten
- Nuts and dry fruits
- Soy
- Other commonly used bakery ingredients
If you have a food allergy, intolerance or specific dietary requirement, please inform us before placing the order.
While we can take reasonable precautions, we cannot guarantee an allergen-free environment where multiple bakery products are prepared.
9. Product Availability
We make reasonable efforts to keep product information and availability accurate.
However, certain products may occasionally become unavailable due to ingredient availability, production limitations or other circumstances.
In such cases, we may offer an alternative of comparable value or discuss another suitable option with the customer.
10. Pricing
Prices displayed on our website or other online channels may change from time to time.
Customised cakes may be priced differently depending on:
- Size
- Flavour
- Design complexity
- Ingredients
- Decoration
- Customisation requirements
- Additional services
The final price will be confirmed before the order is processed.
11. Customer Photos & Feedback
With your permission, we may feature photographs of cakes created by us, customer feedback or celebration-related content on our website or social media for promotional purposes.
If you do not wish your order or feedback to be featured, you may inform us.
12. Website Content
We make reasonable efforts to ensure that the information on our website is accurate and current.
However, product descriptions, photographs, prices, availability and other information may change without prior notice.
Website content should not be considered a guarantee that a particular product, design or service will always be available.
13. Intellectual Property
The website, brand name, logo, photographs, written content, designs and other original material belonging to [Bakery Name] may not be copied, reproduced or commercially used without our permission.
Customer-provided photographs and creative references remain the responsibility of the customer to use lawfully.
14. Events Beyond Our Control
We will make reasonable efforts to fulfil confirmed orders. However, we may not be responsible for delays or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural events, severe weather, transportation disruptions, supplier issues, power interruptions or other unforeseen circumstances.
15. Contact & Complaints
If there is an issue with an order, please contact us as soon as reasonably possible after receiving it.
Please provide your order details and, where relevant, photographs of the product so that we can understand and review the issue.
We will make reasonable efforts to resolve genuine concerns fairly.
16. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
For questions regarding these Terms of Service, orders or customer support:
MK Bakery
📍 Attapur, Hyderabad
📞 📲 +91-7093683208
✉️ connect@digitaldiksuchi.com
By placing an order with [Bakery Name], you acknowledge that you have read and understood these Terms of Service.