Privacy Policy

Last Updated: [Date]

At MK Bakery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, place an order, or interact with our bakery through our online channels.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Mobile number and WhatsApp number
  • Email address
  • Delivery or pickup address
  • Order details and preferences
  • Information you provide when requesting a customised cake
  • Special instructions related to your order
  • Payment and transaction details
  • Messages, enquiries or feedback you send to us

We may also collect basic website information such as browser type, device information and pages visited to help us understand how customers use our website.

2. How We Use Your Information

We use the information you provide primarily to serve you better.

This may include:

  • Processing and confirming your orders
  • Preparing customised cakes and bakery products according to your requirements
  • Coordinating pickup or delivery
  • Responding to enquiries and customer support requests
  • Sending order-related updates
  • Processing payments and maintaining transaction records
  • Improving our products, services and website
  • Understanding customer preferences and improving our bakery experience

We may also contact you about new products, special offers or bakery updates where appropriate.

3. Custom Cake Information

When you request a customised cake, you may choose to provide information such as a theme, name, age, message, colours, photographs or other creative references.

We use this information only to understand and fulfil your cake requirements.

Please ensure that any photographs, names or other personal information you provide for a customised order are shared with us only when you have the appropriate permission to do so.

4. Payments

Payments may be processed through third-party payment providers or other payment methods offered by us.

We do not intend to store sensitive payment information such as your full card details on our website. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

5. WhatsApp, Phone & Other Communication

When you contact us through WhatsApp, phone, email, social media or other communication channels, we may retain the information necessary to respond to your enquiry or fulfil your order.

Communication through third-party platforms is also subject to the privacy policies and terms of those platforms.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, such as:

  • Payment service providers
  • Delivery partners
  • Website and technology service providers
  • Communication or marketing service providers

We only share information reasonably necessary for the relevant service or business purpose.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour and improve the customer experience.

We may also use analytics or advertising tools provided by third parties. These services may collect information according to their own privacy policies.

8. Data Security

We take reasonable steps to protect the personal information we collect against unauthorised access, misuse, alteration or disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain customer information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business and transaction records, meeting legal requirements and resolving disputes.

10. Your Choices

You may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Ask questions about how your information is being used
  • Request that we stop sending non-essential promotional communications

Certain information may need to be retained where required for legitimate business or legal purposes.

11. Third-Party Websites

Our website may contain links to platforms such as Instagram, Facebook, WhatsApp, Google Maps or other third-party websites.

We are not responsible for the privacy practices of those external platforms. We recommend reviewing their respective privacy policies when using them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact us:

MK Bakery

📍 Attapur, Hyderabad
📞 📲+91-7093683208
✉️ connect@digitaldiksuchi.com